At BONZAbird®,LLC. your satisfaction is very important to us, we strive to do our very best to deliver a pristine condition product to you. We will only ship products that have completed a strict inspection process before leaving our facility, (excluding irregular print blemishes). If for some reason your item was received damaged by shipping, or not, we recommend inspecting your item(s) carefully upon arrival and notify us immediately of any damage due to shipping or otherwise. *Do not open or use your product if the shipping package displays obvious external signs of shipping damaged, email@example.com to arrange for an exchange after return, or call CST. Mon.- Fri. 10:am- 4:pm. Sat. 10:am-2:pm. or # 636.346.9720, thank you. Please read the full Return / Refund / Exchange policy below, expires 30 days after purchase.
*Return Policy: (if applicable) To be eligible for a return, your item must be unused, unmarked, in the original condition in which it was received, with the original packaging. To complete your return, we require a receipt or proof of purchase to verify your order. The return policy expires 30 days after purchase. If 30 days have transpired since your original purchase date, unfortunately we are unable to offer you a refund or exchange. Mail the returned items to:
Attn: S&H E-Commerce Dept.
223 Salt Lick Road #294
Saint Peters, MO 63376
(return shipping is at your expense), track your package for delivery verification and shipping delivery details is recommended, any replaced items will ship free of charge). We recommend you consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive the item you shipped and returned. Take this into consideration before shipping your item.
Once your returned item is received and inspected at our facility, you will receive an email notification confirming, we received your returned item. And confirm the approval or rejection of the return request. We reserve the right to offer a spare part/portion or repair, where appropriate. And/or replace the damaged item, we reserve the right to offer a replacement item of similar or equal value. If you so choose to close your original purchase, upon approval, your request will be immediately processed, and a credit will automatically be applied to the credit card from the original purchase or original method of payment, within a forty-five-day period.
*Refund Policy: (if applicable) Applies to all thirty-day return/refund/exchange policies. The original purchased item(s) have been received in the new/original condition when returned to our business address and received completely undamaged/unmarked. Refundable; by complying to all return policy conditions listed above. Once your returned item is received / inspected, an email notification will be sent confirming the returned item has been received. And confirm the approval or rejection of the refund request. When approved, your request will be immediately processed, and a credit will automatically be applied to your credit card or original method of payment, within a forty-five-day period.
*Exchange Policy: (if applicable) Upon receiving your requested item(s) at your location of choice, please complete an immediate inspection of the item(s) you received. If damage has occurred due to shipping, photograph the damage and notify us immediately. via email firstname.lastname@example.org or
call our E-Commerce Dept. Open CST Mon.-Fri. 10am-4pm, Sat.10am-2pm.
*We reserve the right to offer the purchaser a new item in exchange for the damaged goods. To be eligible for an exchange, the item must be unused, unmarked, in the original condition in which it was received, with the original packaging. To complete your return, we require a receipt or proof of purchase to verify your order. The refund policy expires 30 days after purchase. If 30 days have transpired since your original purchase date, unfortunately we are unable to offer you a refund or exchange. Mail the returned items to the address listed above.
*Non-refundable merchandise: under the following conditions before or after the 30 day period after a purchase, the product is deemed non-refundable if: the item has been used/written-in or marked-in, showing signs of damaged, and/or has missing components, the item will not be eligible for a return/refund/exchange. As followed by and not excluding: Folio(s) and or Book(s) with obvious signs of use beyond original print production (excluding irregular print blemishes) imperfections. *Any item(s) not in its original condition, used, miss used, marked in, damaged or missing parts for reasons not due to production errors are not eligible for a return/refund/exchange. Any item returned more than 30 days after delivery request a return/refund/exchange, we reserve the right to decline a refund in part or in whole.
Commonly asked credit reimbursements questions, please consider the following suggestions.
If you: have late or missing monetary refunds.
If you: haven’t received a refund yet.
Please, first check your bank account again.
Then contact your credit card company, it may take 45 days before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve completed all possible avenues and still have not received the reimbursement, please contact our finance professionals:
Open CST Mon.-Fri. 10am-4pm, Sat.10am-2pm.
636.346.9720 or email@example.com
Sale Items: (if applicable) Only regular priced items may be return/refund/exchange, unfortunately sale items cannot be refunded. All discount sales are final.
Misc. Depending on your geographical location, shipping and delivery times may vary for your exchanged product be delivered, (times may vary). If you are shipping an item over $75, consider using a traceable shipping service or purchasing shipping insurance. BONZAbird does not guarantee that we will receive the returned item you shipped.